Manage the payroll ticketing system, ensuring the timely resolution of employee matters. Monitor response times and ticket resolution/closure to measure KPIs. Build and maintain payroll training and guides for Zscaler employees, highlighting key information and overviews of payroll systems. Review and resolve SAP SuccessFactors and Ceridian Dayforce integration incidents.

/What You'll Do Meet with business leaders, decision makers, and end users to understand problem statements and gather requirements. Facilitate these discussions at both detail and summary levels. Be a thought partner to the business team and IT in designing highly scalable solutions. Lead HRIS system related projects, enhancements, and process redesigns, coordinating sche

/What You'll Do Take ownership of your accounts, be the advocate for, and champion their needs into Zscaler Work with cross functional teams to own and ensure customer deployments have completed quickly and efficiently Through monthly and quarterly interaction become the trusted advisor to your customers Work with the Customer to understand and ensure their business object

Zscaler's Zero Trust Exchange is a mission critical platform for thousands of enterprises given its role in enabling secure access to both internet/SaaS and private applications. Due to the inline nature of our service, the criticality of Cloud Resilience/RAS (Reliability, Availability and Scalability) of our cloud platform cannot be overestimated. We are looking for a ha

Operational Management and Efficiency Build and execute a long term roadmap to drive Legal team effectiveness and efficiencies. This includes delivering technology and processes that streamline spend management, legal vendor management, contract management, litigation, IP portfolios, and knowledge management. Assess and upgrade contracts management processes to contracts

Ownership for driving progress and resolution of customer's critical issues per assigned geographic region. Develop and execute action plans in conjunction with cross functional product development and management teams. Effectively communicate ongoing CAP status updates to both internal and customer audiences up to VP and C level Ability to think creatively, pivot and ada

Recruit, mentor, and develop the Customer Success Engineering Team to ensure their growth and success. Refine and scale core customer adoption processes, such as implementing best practices and enhancing customers' cyber security stance in alignment with Zscaler's standards. Qualify existing customer SaaS services based on Zscaler's best practices. Develop and implement c

Understand, document, and build consistent end to end Record to Report processes Establish common tools across all geographies, divisions, and subsidiaries Identity process automation and improvement opportunities and support prioritization Develop and deliver on transformation roadmap Focus on continuous improvement and support in driving projects to automate and improve

Participate in product development early on during the development life cycle, create the necessary test infrastructure, and help with early integration testing Build the infrastructure totest the productprogrammatically, measurecodecoverageand automate test cases Help with building and maintaining CI/CD pipeline Responsible for validating complex features which includes

/What You'll Do Engage with customers on critical customer situations Interface with Engineering and/or network operations and assist the customer with testing or troubleshooting. Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams Create knowledge base articles Contribute towards improving reliability, assurance and servic

Thought Leadership Collaborate with marketing operations for the development and execution of innovative marketing automation strategies. Stay abreast of industry trends, emerging technologies, and best practices to continually enhance our automation capabilities. Business Engagement Leadership Act as a bridge between marketing and IT, fostering strong partnerships and al

Messaging & Positioning Develop persuasive and unique messaging and positioning that aligns with the target customer and effectively communicates the core capabilities of the offering. Business Growth Promote the Managed Threat Hunting Service to increase awareness, drive adoption, and foster growth. Marketing Leadership Develop, execute, and oversee the comprehensive pro

About Zscaler Zscaler (NASDAQ ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. With more than 10 yea